Privacy Policy

This website is operated by Fahad Ali under the service name Appliance Repair Experts AE, an independent home appliance repair service in Dubai and Abu Dhabi, United Arab Emirates. This policy explains what information we collect when you visit this website or contact us, how we use it, and the choices you have.

Information we collect

• Information you provide. When you call us, message us on WhatsApp or otherwise contact us, we receive your phone number and any details you share about your appliance, fault and location so we can arrange a repair visit.
• Usage and device information. When you browse this website we automatically record limited technical information such as your IP address, the pages you view, and basic interaction events (for example, which “Call” or “WhatsApp” button you click). This helps us operate, secure and improve the site.
• Cookies and local storage. We use cookies and your browser’s local storage to remember your preferences, measure website and advertising performance, and protect the service from abuse.

How we use information

• To respond to your enquiry and arrange, carry out and follow up on a repair.
• To operate, maintain, secure and improve this website.
• To measure how visitors find and use the site, including advertising performance.
• To prevent fraud, abuse and misuse of our contact channels.

We do not sell your personal information. We provide repair services only; we do not use your information for unrelated marketing without your consent.

Analytics and advertising

We use Google services (including Google Ads conversion tracking) to understand how visitors reach and use this website and to measure the performance of our advertising. These services may set cookies and collect usage data as described in Google’s own privacy policy at policies.google.com/privacy.

If you contact us through WhatsApp, your message is handled through WhatsApp (Meta Platforms) under their own terms and privacy policy.

Sharing of information

We share information only where necessary: with service providers that help us run the website and our advertising (such as hosting and analytics providers), or where required by law. We do not sell or rent your personal information to third parties.

Data retention

We keep contact and repair information only for as long as needed to provide and support the service and to meet our legal and record-keeping obligations, after which it is deleted or anonymised.

Your choices and rights

You can control cookies through your browser settings; disabling some cookies may affect how the site works. You may ask us what information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We will respond in line with applicable UAE data protection law.

Children’s privacy

This website and our services are intended for adults arranging appliance repairs. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it was last revised.

Contact us

For any question about this policy or your information, contact Appliance Repair Experts AE (Fahad Ali), Dubai & Abu Dhabi, UAE: