Terms of Service

These terms apply to your use of this website and to the appliance repair services provided by Fahad Ali, operating as Appliance Repair Experts AE (“we”, “us”, “our”), an independent home appliance repair service in Dubai and Abu Dhabi, United Arab Emirates. By using this website or booking a repair with us, you agree to these terms.

Independent service — no manufacturer affiliation

Appliance Repair Experts AE is an independent repair service. We are not affiliated with, endorsed by, or an authorized service centre for Bosch, LG, Samsung, Siemens, or any other appliance manufacturer. Manufacturer names, logos and trademarks belong to their respective owners and are used only to describe the appliances we are able to repair. For warranty or authorized service, please contact the manufacturer directly.

Our services

We provide on-site diagnosis and repair of home appliances such as washing machines, refrigerators, dishwashers, ovens and cookers, dryers and air conditioners within our service areas in Dubai and Abu Dhabi. Service availability, appointment times and same-day visits depend on your location, the fault and parts availability, and are confirmed when you book.

Diagnosis, quotes and pricing

• Any inspection or call-out fee is confirmed with you before a visit is arranged.
• After inspecting the appliance, we explain the fault and provide a quote covering labour and parts. Repair work begins only after you approve the quote.
• Prices depend on the appliance model, the diagnosed fault, access and the parts required. Additional work needed after further diagnosis will be quoted and approved by you before it is carried out.

Parts and repair guarantee

We may use original or quality compatible replacement parts, as confirmed with you for your repair. Any repair guarantee — its scope and duration — is confirmed with you before you approve the work and applies only to the specific repair carried out. A guarantee does not cover new or unrelated faults, misuse, or work by others.

Your responsibilities

• Provide accurate information about the appliance, fault and location.
• Ensure safe access to the appliance at the agreed time.
• Pay the agreed amount for completed, approved work.

Limitation of liability

We carry out repairs with reasonable skill and care. To the extent permitted by law, we are not liable for pre-existing faults, for damage arising from the age or condition of the appliance, or for indirect or consequential loss. Nothing in these terms limits any rights you have that cannot be excluded under applicable UAE law.

Website use

The information on this website is provided for general guidance and may change without notice. Your use of this website is also subject to our Privacy Policy.

Governing law

These terms are governed by the laws of the United Arab Emirates, and the courts of the UAE have jurisdiction over any dispute.

Contact us

To book a repair or ask about these terms, contact us: